We are committed to continuously improving the quality of our products and services, while at the same time maintaining high levels of occupational safety, health and environmental protection.
Consistently high gas quality is a top priority in the Gases Division. Our locations are certified to DIN EN ISO 9001 and a number of other norms (e.g., DIN EN ISO14000, …).
We ensure that all filling stations and production facilities of a similar type are operated in line with uniform specifications, ensuring that our customers always receive uniform quality from every Linde production site.
Specific locations such as cylinder maintenance centres and electronic gases plants are certified in line with tailored quality assurance systems.
At locations that produce gases used as food additives (food-grade gases), we comply with the applicable quality standards (DIN EN ISO 22000).
Complaints management
Quality management covers a wide range of issues, including a professional response to complaints.
Customers expect their concerns to be processed quickly and reliably, accompanied by a competent investigation and the development of targeted corrective measures.
Your satisfaction is our goal!